Refund policy

Last Updated: August 6, 2026

At Molly Charm, we hope every order becomes a favorite in your wardrobe. If your purchase isn't quite right, we're here to make the return experience smooth, fair, and straightforward.

Please review the following guidelines before submitting a return request.

30-Day Return Policy

You may request a return within 30 days of your package being marked as delivered.

To qualify for a return, all items must:

  • Be in brand-new, unworn, and unwashed condition.
  • Include all original tags and labels.
  • Be returned in their original packaging whenever possible.
  • Be free from makeup, perfume, stains, odors, pet hair, or any visible signs of use.

Returns that do not meet these requirements may be declined.

Items That Cannot Be Returned

To maintain product quality and hygiene, we cannot accept returns for:

  • Final Sale items
  • Clearance products
  • Gift Cards
  • Customized or personalized products
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings
  • Any item showing signs of wear, washing, alteration, or damage after delivery

Received the Wrong or Damaged Item?

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and its packaging

Our Customer Care team will review your request and arrange the most appropriate solution.

How to Start a Return

Before returning any merchandise, please contact us to obtain return authorization.

Your request should include:

  • Order number
  • Full name
  • Reason for the return
  • Supporting photos (if applicable)

After your request has been approved, we'll provide detailed return instructions.

Please note: Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is caused by our error, customers are responsible for return shipping costs.

Return shipping will be covered by Molly Charm only if:

  • The incorrect item was shipped.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.

We recommend using a tracked shipping service, as we cannot be responsible for packages lost during return transit.

Refund Processing

After your return arrives at our facility, it will be inspected before a refund is approved.

If your return meets our policy requirements:

  • Your refund will be issued to the original payment method.
  • Original shipping fees are non-refundable unless the return resulted from our mistake.
  • Most refunds are completed within 5–10 business days, depending on your financial institution.

Order Changes & Cancellations

Orders are processed shortly after being placed.

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes or cancel it.

Exchanges

We currently do not offer direct product exchanges.

If you'd like a different size, color, or style, simply return your eligible item and place a new order through our website.

Contact Us

If you have any questions regarding this Return & Refund Policy, we're here to help.

📧 Email
help@mollycharm.com

📍 Business Address (Not a Return Address)

5107 Rigoletto St
Woodland Hills, CA 91364
United States

Important Notice:
This address is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this location. Contact our Customer Care team first to receive return authorization and complete return instructions.

Thank you for shopping with Molly Charm. We appreciate your trust and remain committed to providing beautiful styles, dependable service, and a worry-free shopping experience from checkout to every wear.